Use your Conversation Flow's Smart Phrase in any patient communication method including Triggers, Campaigns, Broadcasts, Quick Responses, and/or manual messaging. Unlike standard Event and Referral-based Smart Phrases, Conversation Flow Events and Referral-based Smart Phrases can be successfully used within Campaigns.

Locate the Smart Phrase

The Smart Phrase for your Conversation Flow is located on the Conversation Flows page. 

Quick Responses

You can include your Conversation Flow's Smart Phrase in one or more Quick Response templates. Quick Responses can be used in Manual Messaging or Broadcasts.

NOTE: To send the Conversation Flow securely, make sure the Quick Response is set to Secured. Click here for information on securing messages.

Triggers

You can set up Triggers for your Conversation Flow by including your Conversation Flow's Smart Phrase within two curly brackets {} in place of a message. Enter the Smart Phrase in the Text and/or Call section.

When the patient receives the message, it will be the first (root) message in the Conversation Flow. As the patient responds, the next message in the sequence will be sent until the Conversation Flow completes or is terminated.

Non-Conversation Flow Trigger Conversation Flow Trigger

If you have included English and Spanish Translations within your Conversation Flow, ensure that you add the Smart Phrase into the Spanish Translation box as shown (within the Text and/or Call sections). Tip: Make sure your translation is following the same security setting as the English version (Secure or Unsecure).

NOTE: To send the Conversation Flow securely, make sure the Trigger is set to Secured. Click here for information on securing messages.

Campaigns

Use Campaigns to send your Conversation Flow by including your Conversation Flow's Smart Phrase in place of a message. Depending on the Conversation type, enter the Smart Phrase in the Text and/or Call section.

If you have included English and Spanish Translations within your Conversation Flow, ensure that you add the Smart Phrase into the Spanish Translation box (within the Text and/or Call sections). Tip: Make sure your translation is following the same security setting as the English version (Secure or Unsecure).

NOTE: To send the Conversation Flow securely, make sure the Campaign is set to Secured. Click here for information on securing messages.

Broadcast Messages

Use Broadcast Messages to send your Conversation Flow by including your Conversation Flow's Smart Phrase in place of a message. Depending on the Conversation type, enter the Smart Phrase in the Text and/or Call section.

If you have included English and Spanish Translations within your Conversation Flow, ensure that you add the Smart Phrase into the Spanish Translation box (within the Text and/or Call sections). Tip: Make sure your translation is following the same security setting as the English version (Secure or Unsecure).

Broadcast Messages will only send one per patient and will attempt to send the text first by default and then phone call (if the phone number is not text-enabled).

NOTE: To send the Conversation Flow securely, make sure the Broadcast is set to Secured. Click here for information on securing messages.

Manual Messages

You can manually start a Conversation Flow from the Patient Channel by sending the Conversation Flow's Smart Phrase in place of a message directly to the patient.

NOTE: To send the Conversation Flow securely, make sure the Manual Message to the patient is set to Secured. Click here for information on securing messages.