Use your Conversation Flow's Smart Phrase in any patient communication method including Triggers, Campaigns, Quick Responses, and/or manual messaging. 

Locate the Smart Phrase

The Smart Phrase for your Conversation Flow is located on the Conversation Flows page. 

Quick Responses

You can include your Conversation Flow's Smart Phrase in one or more Quick Response templates. Quick Responses can be used in Manual Messages.

Triggers

You can set up Triggers for your Conversation Flow by including your Conversation Flow's Smart Phrase within two curly brackets {} in place of a message. Enter the Smart Phrase in the Call section.

When the patient receives the message, it will be the first (root) message in the Conversation Flow. As the patient responds, the next message in the sequence will be sent until the Conversation Flow completes or is terminated.

If you have included English and Spanish Translations within your Conversation Flow, ensure that you add the Smart Phrase into the Spanish Translation box as shown (within the Call sections). 

Campaigns

Use Campaigns to send your Conversation Flow by including your Conversation Flow's Smart Phrase in place of a message.

If you have included English and Spanish Translations within your Conversation Flow, ensure that you add the Smart Phrase into the Spanish Translation box (within the Call sections). 

Manual Messages

You can manually start a Conversation Flow from the Patient Channel by sending the Conversation Flow's Smart Phrase in place of a message directly to the patient.