When you complete Artera's NPS Survey, you provide us with the important feedback we need to improve our product. NPS is used as a measurement tool for customer satisfaction and has been widely adopted by large companies across various industries. The more feedback we receive, the more information we have to help us identify the areas that most need our attention. 

Note: NPS cannot be toggled on or off within Artera.

Help Us Improve Artera!

During your first few months with Artera, you will see a survey appear at the bottom of the screen while using the platform. This survey appears every 90 days for each user and asks one question: How likely are you to recommend Artera to a colleague in your same role? 

You are given the option to select a rating between 0-10 that ranges from not at all likely to extremely likely. After giving a score from 0-10, each user will be given the option to explain why they chose that rating. Any and all feedback is welcome. If you have had a positive experience using Artera, we would love to hear some details! What is your favorite feature that facilitates easier, more effective communication? How has Artera improved your overall experience communicating with patients and coworkers? 

On the other hand, we understand that technology is never perfect and there are always areas that can be improved. If there are specific features within Artera that you think could use improvement, we encourage you to share your opinion so we can work together to provide the best product possible for all users. 

We hope that you are able to take a couple of minutes to complete our survey and encourage the rest of your team to do so as well. Your feedback helps us better understand what can be improved to better serve our customers. Positive and constructive responses are key to building a better platform.