The Patient Facesheet is where users can view patient information synced from your Electronic Medical Record (EMR) directly into Artera Harmony Federal Edition (AHFE).

This information allows AHFE users to efficiently communicate with patients about their upcoming appointments and quickly verify any Protected Health Information (PHI) prior to sending messages.

Overview

The Patient Facesheet is visible on the right-hand side of a Patient's Channel in AHFE and is composed of two sections: Patient Info and Events.

Patient Info

This section displays all basic patient information synced from your EMR in addition to AHFE-specific settings.

Synced Information

• Name (including the patient's Preferred Name, if available)

• Medical Record Number (MRN/unique patient ID). Select the paper icon near the patient's ID to easily copy the patient's ID.

• Sex (Male, Female, or unknown)

• Date of Birth (DOB)

• Preferred Language (English or Spanish)

• Contact Information View Patient

AHFE Settings

• View Patient: Click this to view AHFE's communication history with the patient for the Practice(s) the user has access to.

When a patient shares a phone number with another patient within the Practice, an X Patients with Same Phone box will appear beneath the Multi-Patient Phone section on the Patient Facesheet (where X is a number). This allows users to access a list of other patients who share the same phone number within the Practice. Users can select these patients to be redirected to their respective Patient Channel. 

Events

Below the Patient Info section, a patient's upcoming Events (appointments) are displayed.
NOTE: The Events displayed within the Patient's Facesheet are Practice-specific and will display information based on the Practice the user is currently navigated to. The Events section displays the patient's future appointments scheduled within that Practice.

Working with the Patient Facesheet

Upcoming Appointment

In situations where the patient misses the automated appointment reminder phone call made to them and they contact your practice to confirm it, you can manually confirm the appointment for them directly from the Event within the Patient Facesheet. 

To do this, select the (...) menu for the upcoming appointment and select Mark as Confirmed.