Viewing the details of your Artera Campaigns provides users with the opportunity to modify a campaign prior to its launch or to gather relevant information on a previously run campaign.

How to Access the Campaign Details Page

There are two ways to access a campaign’s detail page. Both access methods lead to the same information: 

Option 1: From the Campaigns page, locate the campaign and select the purple hyperlinked campaign description to access the campaign’s detail page.

Option 2: Click the Actions (...) menu near the campaign and select View.

Information Displayed on the Campaign Details Page

The following information is available from the campaign details page: 

Campaign Name and Status: In the top-left corner of the detail page is the name of the campaign along with its current status, which is either pending, queued, running, paused, or complete. Click here for information about what each campaign status entails.

Message: This displays a preview of the message that will be delivered to patients when the campaign runs. This also indicates whether the campaign is set up to go out as a text, call, and/or email to patients along with which languages the campaign has been translated into. 

Audience: This provides the details of the CSV file you uploaded. You can view the uploaded .CSV file by selecting the purple hyperlink displayed under Audience Source. The Audience Size displays how many patients in the .CSV file are patients with a valid patient identifier (MRN). Select the Download CSV of Invalid MRNs link to download a CSV file of the Patient IDs that Artera marked invalid. Click here for information on eligible patients for campaign delivery. The number displayed in the Duplicate MRNs section indicates how many duplicate MRNs were removed from the uploaded .CSV file in order to prevent patients from receiving repeated, identical messages from your campaign.

• NOTE: If there were any invalid MRNs identified in your uploaded file, the number displayed near Audience Size will not match the amount of patients included in your original file. Invalid MRNs will not be reached. Click here to learn more about Invalid MRNs.

Schedule: This displays the information pertaining to the date and time the campaign will start, the campaign’s daily start and end times (if it is running across multiple days), Business Days only selection, and how many campaign messages will be sent per hour (based off the selection made in the campaign build). 

Details: This displays the line selected to route inbound patient responses to, the category associated with the campaign, and the Practice the campaign was created in.

Method: This displays whether or not the campaign will be sent as a Secure or Unsecure message. This will also display the Form that is attached to the campaign, if a Form is attached. Otherwise, the Form Attached header will display as None. 

Finally, from the campaign's detail page, you can choose to start the campaign if it is currently in the "pending" or "paused" status by selecting Start Campaign. You can also use the Actions (...) menu to edit the campaign, duplicate it for creation of another campaign, or delete the campaign. 

To navigate back to the campaigns page, select Back to All Campaigns in the top-left corner of the page.