Appointment statuses in Artera Harmony Federal Edition (AHFE) may not writeback to your EMR for various reasons. Often, the EMR simply cannot support a status (e.g. "cancelled"). 

Default Setting

Ensure that statuses chosen in the Channel Opening Appointment Statuses Default Setting match the statuses that do not write back to your EMR. 

For example, if your EMR does not accept a status of "cancel," then select Cancel Appointment as one of your Channel Opening Appointment Statuses. This ensures that when a patient chooses that option when responding to an appointment reminder phone call, the Patient's Channel will open in the All Messages Messages view for users to address. 

All Messages

When the Patient Channel opens, users monitoring the All Messages view can make the corresponding update in the EMR or initiate a call back to the patient, as needed.

Reminders-Only with No Writebacks

If your EMR does not accept any appointment status writebacks, we recommend monitoring the Scheduled view for a daily view of appointment attendance.

Filters

Depending on which confirmation options you accept from patients ("confirm" and/or "cancel") and which appointment statuses writeback to your EMR, you will need to identify and update the statuses that do not writeback. For example, if your EMR does not accept "cancel" as an appointment status, you will focus on updating these patients in your EMR. 

Filters are very helpful for narrowing down your search of patients based on their appointment status. 

Tip: To clear your filters, click Clear Selection, then click Apply Filters. 

Update Your EMR

1. Open your EMR. Look up the patient by MRN (patient ID), name, or date of birth.

2. Update the patient's appointment status within your EMR. 

3. Once the appointment status is updated in your EMR, Artera will reflect this almost instantly.