Artera Harmony Federal Edition (AHFE) users can star or “pin” Patient Channels to keep specific Patient Channels easily accessible while awaiting a response, curating a list of patients for bulk messaging, or letting other AHFE users know that the patient is already being handled.

For ease of accessibility, users can filter their “All Messages” or “Scheduled” views to include starred Patient Channels. 

Star a Patient

You can star or unstar a patient from the All Messages, Scheduled, or any of your saved views. Simply hover over the Patient Channel card and select the star to the right of the patient's name. 

You can also start or unstar a patient by selecting the star below the patient’s name located at the top of the message panel for the patient or selecting the Actions menu located in the top-right corner of the Patient's Channel and choosing Star Channel.

Starred/pinned Patient Channels have a shaded, yellow star that displays on their Patient Channel across all views. Unstarred Patient Channels do not display a shaded star.

Who has Starred the Patient?

In some multi-disciplinary teams, multiple staff members may be in communication with the same patient. You can view which AHFE users have a Patient Channel starred from the Patient’s Facesheet. 

The Pinned By section on the Patient Facesheet displays the initials of other AHFE users who currently have starred that Patient's Channel. Hover over the initials to display the user’s full name.  

Filtering for Starred Patient Channels

Narrow your view of Patient Channels or appointments by filtering for patients with starred Patient Channels. 

All Messages view

1. Navigate to the All Messages view in the Inbox.

2. Select the filters panel.

3. Select the only show starred channels filter option. 
   NOTE: You can apply additional filters, but if you select the “only show starred channels” option, then your view will only display Patient Channels that meet both your filter criteria and are starred.

4. Select Apply Filters. A green “Filters applied” success message will appear and you will automatically return to the All Messages view, which will now display the list of Patient Channels that match your chosen criteria. 
   NOTE: You will need to toggle between the open and closed tabs to see all relevant Patient Channels that meet your filtering criteria. 

Scheduled view

1. Navigate to the Scheduled view in the Inbox.

2. Choose the appointment date that you would like to view appointments for.

3. Select the filters panel.

4. Select the only show appointments with starred channels filter option. 
   NOTE: You can apply additional filters, but if you select the “only show appointments with starred channels” option, then your view will only display appointments that meet both your filter criteria and are starred.

5. Select Apply Filters. A green “Filters applied” success message will appear and you will automatically return to the Scheduled view, which will now display the list of appointments that match your chosen criteria.

Saved Views - Starred

Saved Views offer a powerful way to quickly access your filtered lists of Patient Channels or appointments that you frequently use. Instead of reapplying the same filters repeatedly in the “All Messages” or “Scheduled” views, you can create a customized view, then reload it within a single click whenever needed. Your saved views are unique to you, so you can tailor them to your specific workflows without worrying about them appearing in your colleagues’ views. Starred Patient Channels can be included in your saved views for even quicker access to your most important communications. 

To create a saved view that includes your Starred Patient Channels, follow the steps below:

1. Navigate to the All Messages or Scheduled views, depending on where you are creating the saved view from.

2. Apply your desired filters using the filters panel.

3. To include Starred Patient Channels in this view, select the only show starred channels option if creating the saved view from All Messages or the only show appointments with starred channels option if creating the saved view from Scheduled.

4. Select Create View.

5. Name your saved view and select Save.

Your newly created view will appear under the “My Views” section in the left-hand Navigation Bar. To load a saved view, simply select it in the My Views list. This saved view will always display the Patient Channels or appointments that match your filter criteria.

To delete a saved view, follow the steps below:

1. Select the saved view you want to delete.

2. Select the filters panel located at the top of the saved view.

3. Select the trash can icon.

4. A dialog box will appear asking you to verify that you want to delete the view. It also indicates that deleting a saved view will not delete any messages within that view.

5. Select Delete. A green success message will appear indicating that the view has been deleted.

NOTE: Saved Views store your filter criteria, not a static list of Patient Channels nor appointments. This means that each time you load a saved view, you will likely see an updated list of Patient Channels or appointments that currently match your saved filter settings.