Artera Harmony Federal Edition (AHFE) makes it easy for patients to communicate with you regarding their appointments. 

Appointment Triggers allow the patient to confirm an appointment or request to cancel. This is accomplished within AHFE by including one of the Smart Phrases below in a phone call made to the patient:

• {eventConfirmText}

• {eventConfirmLink} 

For call outreach, these two Smart Phrases behave identical to each other. Click here to learn about {eventConfirmLink}.

The {eventConfirmText} Smart Phrase is an integral part of Artera Harmony Federal Edition's (AHFE) Appointment Reminder workflows. This Smart Phrase allows patients to confirm their upcoming appointment or request to cancel it. The patient's response to the Smart Phrase automatically makes the updates within AHFE and your EMR (depending on how your integration is configured). 

When included in a call message made to the patient, whether as part of an Appointment Trigger or a manual call, the Smart Phrase will be voiced to the patient as: "To confirm your visit press 1, to cancel your visit please press 5, to repeat this message please press 9." 

NOTE: Users will not see this verbiage of this Smart Phrase displayed in Patient Channels when a call is made to the patient and includes the {eventConfirmText} Smart Phrase.  

If Merged Messaging is enabled for a Trigger, the confirmation request delivered to patients via phone will encompass all appointments scheduled for that day. When the patient makes their selection, it will apply to all appointments related to that merged message. For example, if the patient responds with 1 to confirm the first appointment, the second appointment will automatically be confirmed. Alternatively, if the patient selects 5 to "cancel," both appointments will be cancelled.

NOTE: If you would like the patient to be able to confirm or cancel appointments independently, do not merge messages containing the {eventConfirmText} Smart Phrase.