With Artera Harmony Federal Edition (AHFE), phone calls can be made to patients in English and Spanish.

Adding Translations for Triggers and Campaigns

The process for adding a Spanish translation to a call message is the same when including the translation in Triggers or Campaigns.

Call Messages

1. Once you have completed building your call message in English, select the + Add Translation link.

2. Select the Language drop-down and choose Spanish.

3. Enter in your Spanish translation either by manually tying the translation into the message composer or by pasting a translated message in. 

Manual Call Messages

1. Navigate to the appropriate Patient’s Channel

2. Within the Patient Facesheet, ensure that the patient has a language preference of Spanish

3. In the message composer, enter in the Spanish message for the call you would like made to the patient 

4. Select Send Call

NOTE: When contacting a patient who prefers Spanish, please remember to craft your message in Spanish. The AHFE system does not auto-translate messages. If a patient has "Spanish" listed as their language preference and you type a message in English, a warning will appear to remind you. This is to ensure your patient receives a message they can understand.

Quick Responses

Quick Response call message templates can be created in English and Spanish. Click here to learn more about Quick Responses.