Artera Harmony Federal Edition (AHFE) enables you to send or suppress Triggers based on TCPA guidelines. Choose between sending the message, scheduling the message to send within the TCPA guidelines, or not sending the message at all.

Consider TCPA (Telephone Consumer Protection Act) Guidelines

You have the ability to choose to either send or suppress calls based on TCPA guidelines.

Instant Triggers

There are two options you can select when setting up Instant Triggers:

• Do Not Send Message: Any Trigger scheduled to send to the patient outside of TCPA hours will not send at all. 
  • Example: If the Trigger is scheduled to send "0 minutes after Patient Status Change" and the patient confirms their appointment at 10:00 PM, then the call will not be made to the patient.
• Send Message Anyway: Any Trigger scheduled to send outside of TCPA hours will send at the time they are scheduled.
  • Example: If the Trigger is scheduled to send 0 minutes After Appointment Created and the appointment was booked in the EMR at 7:30 AM, then the call will be made to the patient at 7:30 AM.

Scheduled/Timed Triggers

There are three options you may choose when configuring scheduled or timed Triggers:

• Adjust Delivery Time: Any Trigger scheduled to send outside of TCPA hours will be moved to either 8:45 PM the night prior to their scheduled delivery or 8:00 AM the morning after the scheduled delivery time. This is accomplished through batch processing. Reminders scheduled to send between 9:00 pm and 2:50 am are batched and sent earlier than their scheduled time. That batch job runs between 8:00-9:00 pm. Reminders scheduled to send between 2:51 am and 8:00 am are sent the next morning. That batch job runs between 8:00-9:00 am.
  • Example: If a patient has a 4:00 PM appointment and a call was set to be made 6 hours after the appointment (arriving at 10:00 PM), the system will instead make the call in a batch job between 8:00-9:00 PM the night before.
  • Alternatively, if the patient has a 9:00 AM appointment and the Trigger is set to send out 3 hours before the appointment (arriving at 6:00 am), it will instead send at 8:00 AM on the morning of the appointment.
  • Same-Day Triggers will not be sent to patients with appointment times prior to 8:00 AM. For example, if a patient is scheduled for a 7:45 AM telehealth visit and are set up to receive a virtual visit information before their visit, this call will not be made to the patient if "Adjust Delivery Time" is selected. Consider using "Send Message Anyway" for crucial Triggers like these. 
  • NOTE: When a Trigger is enabled and configured to "Adjust Delivery Time," calls that fall outside of TCPA hours within the next 24 hours may not be made to patients as it can take up to 24 hours for the batch processing to begin including the Trigger.
• Do Not Send Message: Any Trigger scheduled to send to the patient outside of TCPA hours will not send at all.
  • Example: If a patient has a 4:00 PM appointment and a call was set to be made 6 hours after the appointment (arriving at 10:00 PM), then the call will not be made to the patient.
• Send Message Anyway: Any Trigger scheduled to send outside of TCPA hours will send at the time they are scheduled.
  • Example: If the patient has a 10:30 AM appointment and the Trigger is set to send out 3 hours before the appointment, it will send at 7:30 AM on the morning of the appointment.