At times, you may find duplicate patients in your EMR and your organization will need to merge those patient records. In Artera, this means that there will be two duplicate patient records received from your EMR. When your organization merges the records, this leaves two Patient Channels in Artera. 

Duplicated Patient Channels in Artera 

Patients with duplicate channels will be able to receive communication from both channels associated with their information and their responses will be displayed within both Patient Channels. To avoid duplicate patients, be sure to notify the Artera Customer Support team when a duplicate patient is found in Artera and when the patient records are merged in your EMR. 

To invalidate the duplicated patient’s information, provide the Customer Support team with the following details when placing a Support Case:

• Name of the patient

• Patient ID/MRN of which the patient is no longer associated with 

Upon Support Case review, the Customer Support team will invalidate the duplicated patient’s demographics in Artera. Once invalidated, the duplicated patient’s Facesheet will display the following information, indicating to users an Invalid Patient with an invalid phone number: 

The other Patient Channel associated with the patient will remain as is, displaying their correct information in the Patient Facesheet: