While Artera maintains a permanent record of all patient communications, we understand that certain content may occasionally need to be removed from view. If you encounter inappropriate messages or images, Enterprise or Manager Users can hide them using the "Staff Safety Controls" functionality. 

Configure "Staff Safety Controls" Permission

Permissions can be configured to allow Enterprise Users or Enterprise and Manager Users to use the "Staff Safety Controls" feature. This is not available to Staff Users. 

1. Enterprise Users can adjust this permission under Enterprise Settings > Permissions.
2. From the Staff Safety Controls drop-down, indicate the minimum access level required for this permission. 
   1. Choosing Manager allows both Manager and Enterprise Users to hide messages and images.
   2. Choosing Enterprise only allows Enterprise Users to hide messages and images.
3. Select Save Permissions.

Hiding Messages and Images

Let’s review how to hide inbound images and messages within a Patient's Channel.

1. Select the three-dot menu located to the left of an inbound message in a Patient's Channel and choose Hide message.
   
   

2. The message or image will be blurred in the Patient's Channel. This will not impact the patient's view.

Viewing Hidden Messages 

Images and messages can only be unhidden by users who have the permission to hide the message or image. To unhide a message or image, select the three-dot menu located to the left of the hidden content and choose Unhide message.