Artera provides notifications to help users more easily identify and resolve patient requests in real-time.

Notifications

By default, App Sounds and App Notifications are ON each time you log into Artera. Upon logout, Artera automatically maintains any changes made to your notification settings when logging back in.

App Sounds

When enabled, Artera makes a sound each time a patient messages your Practice or when you are internally mentioned in a Patient Channel. Please make sure the volume on your computer is on and turned up to an audible level.

App Notifications

When enabled, you will receive a pop-up notice for messages received by your Practice when logged into Artera. The notification displays in the top-right corner of your screen, even if you are currently viewing a different window. The app notification format displays as "Message from {Patient Name}".

Managing Notifications

There are two ways to update your notification settings for your current Artera session. The first way is from the settings menu.

1. Select the Settings menu from the navigation bar.
2. Under User Settings, there are toggles for App Sounds and App Notifications. 
   1. A purple bar indicates the setting is on.
   2. A grey bar indicates the setting is Off.

The other way to update your notification settings is from the "My Profile" button in the navigation bar.

1. Select the My Profile button from the navigation bar.
   
2. Enable or disable App Sounds and/or App Notifications.