The Homepage serves as a user’s command center, designed to boost staff efficiency and enhance the patient experience by utilizing your Artera Harmony Federal Edition (AHFE) data to identify opportunities for improvement. It offers key insights that help users prioritize critical conversations and optimize performance.

The information available on the Homepage is visible to all AHFE users except Enterprise Content Managers. These users will see the Homepage, but are unable to access any of its information. They can only navigate to Campaigns and Automations from the Homepage.

User View

Upon logging into AHFE, users are routed to the Homepage and will see three tiles: Open Channels by Practice, Unresolved Mentions by Practice, and Top Priority Conversations. 

Each tile updates in real-time to ensure users have the most current information. To filter the data displayed in these tiles, use the Practice drop-down menu to select the Practice you want to view information for. A user will only see the Practice(s) they have access to. By default, all Practices a user has access to are selected. 

NOTE: If a filter is applied, it will reset to “All Practices” when you exit the Homepage.

Open Channels by Practice Tile

This tile provides insights into which Practices have open Patient Channels. 

1. Total count of open Patient Channels across all Practices and lines the user has access to.

2. A breakdown of the open Patient Channels by Practice.

3. Use the arrows to navigate through Practices if you have access to more than five Practices with open Patient Channels.

Follow the steps below to review an open Patient Channel listed in this tile:

1. Identify which Practices have open Patient Channels.

2. Select the total count number displayed at the top of the tile. This will route you to the “All Messages” view in the Inbox. Here, you can search for the patients with open Patient Channels.

Unresolved Mentions by Practice Tile

This tile tracks unresolved direct and group Internal Mentions.

1. Total count of unresolved Internal Mentions across all Practices where the user has been mentioned, regardless of the chosen Practice filter.

2. A breakdown of unresolved Internal Mentions by Practice, which updates dynamically based on the filter selection.

3. If you are internally mentioned in more than five Practices, use the arrow to navigate through Practices.

Follow the steps below to review an unresolved Internal Mention listed in this tile:

1. Select the total count number at the top of the tile. This will route you to the "All Messages" view, where you can then filter for Patient Channels with unresolved Internal Mentions. Click here to learn more about filtering in this view.

Top Priority Conversations Tile

This tile displays the Patient Channels that have been open the longest and are still awaiting action from an AHFE user. Follow the steps below to review a top priority conversation:

• Select a patient’s name in the tile. This will route you to the Patients Area, not directly to the Patient’s Channel.

• In the Patient’s Area, locate and select a call message associated with the Practice where the top priority conversation is listed. 
  Tip: Use the Practice drop-down filter to narrow your search results to a specific Practice.

• This will route you to the Patient’s Channel, however, keep in mind that the top priority conversation may exist on a different line.

• If the top priority conversation is on a different line, use the drop-down menu located below the patient’s name in their Patient Channel and switch between lines to locate the correct Patient Channel.