User Types | AHFE
- Get Started
- Release Notes
- Triggers
- Patient Channel
- Troubleshooting and FAQ
- Patient Facesheet
- Technical Specifications
- Insights & Analytics
- Inbox
- Conversation Flows
- Campaigns
- Lines & Resources Requests
- Lines, Events, Resources
- SMS Basics
- Automations
- Referrals
- Add-Ons
- Users and Groups
- Platform Settings and Configuration
- Self-Rescheduling
- Recalls
- Marketplace
- Artera Harmony Federal Edition
Table of Contents
Enterprise Admin Users Enterprise Content Managers Advanced Staff UsersManager UsersStaff UsersNOTE: This article is only for Artera Harmony Federal Edition customers.
Artera Harmony Federal Edition (AHFE) has five user account types. Each has different access levels to AHFE features and settings.
Enterprise Admin Users
Enterprise Users have access to all Practices and can configure and use AHFE without restriction. These are the only users who have the ability to manage and create all user types.
Click here to learn about creating Enterprise Admin Users.
Enterprise Content Managers
Enterprise Content Managers have the ability to create Campaigns, Triggers and Conversation Flows. Enterprise Content Managers can edit, duplicate, or delete Triggers and Conversation Flows but do not have the ability to turn enable or disable them.
This user type does not have access to view patient information or any other settings in AHFE. This access level is designed for users who need to manage messaging content across the Enterprise without PHI access.
Click here to learn about creating Enterprise Content Managers.
Advanced Staff Users
Advanced Staff Users have access to a specific Practice with all lines and Resources. They can use Staff Safety Controls to hide messages, manage Quick Responses, Practice Holiday Hours, Practice Settings, Events, Resources, and configure Campaigns.
This access level is designed for users overseeing individual departments and have more access to settings compared to Staff Users.
NOTE: This user type may not be available to all customers.
Click here to learn more about creating Advanced Staff Users.
Manager Users
Manager Users have access to a specific Practice(s) with all lines and Resources. They can use Staff Safety Controls to hide messages, manage Quick Responses, Practice Holiday Hours, Practice Settings, Events, Resources, and configure Campaigns.
This access level is designed for users overseeing individual departments and have more access to settings compared to Staff Users.
Click here to learn more about creating Manager Users.
Staff Users
Staff Users have access to one Practice. They may have line and Resource restrictions and can send Campaigns. This access level is designed to support zero access to global settings.
Click here to learn more about creating Staff Users.