User Types | AHFE
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- Artera Harmony Federal Editon
NOTE: This article is only for Artera Harmony Federal Edition customers.
Artera Harmony Federal Edition has five user account types. Each has different access levels to AHFE features and settings.
Enterprise Admin Users
Enterprise Users have access to all Practices and can both configure and use AHFE without any restriction. Enterprise Admin Users are the only users who have the ability to manage and create all user types.
Click here to learn more about creating Enterprise Admin Users.
Enterprise Content Managers
Enterprise Content Managers have the ability to create Campaigns, Triggers and Conversation Flows. Enterprise Content Managers can edit, duplicate or delete Triggers and Conversation Flows but do not have the ability to turn them on or off. This user does not have access to view patient information or any other settings in AHFE. This access level is designed for users who need to manage messaging content across the Enterprise without PHI access.
Click here to learn more about creating Enterprise Content Managers.
Advanced Staff Users
Advanced Staff Users have access to a specific Practice with all Phone Lines and Resources. They can use Staff Safety Controls to hide messages, manage Quick Responses, Practice Holiday Hours, Practice Settings, Events, Resources and send Campaigns. This access level is designed for users overseeing individual departments and will have more access to settings compared to Staff Users. NOTE: This user type may not be available to all customers.
Click here to learn more about creating Advanced Staff Users.
Manager Users
Manager Users have access to a specific Practice with all Phone Lines and Resources. They can use Staff Safety Controls to hide messages, manage Quick Responses, Practice Holiday Hours, Practice Settings, Events, Resources and send Campaigns. This access level is designed for users overseeing individual departments and will have more access to settings compared to Staff Users.
Click here to learn more about creating Manager Users.
Staff Users
Staff Users have access to one specific Practice. They may have Phone Line and Resource restrictions and can send Campaigns. This access level is designed for no access to global settings.
Click here to learn more about creating Staff Users.