Collecting patient feedback can be essential for a health system’s success, as it provides invaluable insights that can be used to improve the quality of care, enhance patient outcomes, and strengthen your organization’s reputation.

Artera makes it easy to send Satisfaction Surveys to patients in order to collect valuable feedback for your organization to act upon and enhance the patient experience.

Artera’s Satisfaction Survey Support

With Conversation Flows, you can efficiently collect patient feedback at the right time for your organization. The best time to send a survey, whether it is after an appointment, following a hospital discharge, or during an inpatient stay, often depends on the patient and the type of care they received.

The Conversation Flows Template Library enables your organization to quickly set up automated survey delivery to specific patient groups. You can easily find and customize the pre-built Patient Satisfaction Survey templates to fit your team’s needs. To learn how to duplicate and customize a template, click here.

The two Patient Satisfaction Survey templates available are below:

• Patient Satisfaction Survey - Short Version

• Patient Satisfaction Survey - Long Version

To view these templates and the questions they consist of, in Artera, navigate to Automations > Conversation Flows > Templates. If these templates do not suit your team’s needs, consider creating a new Conversation Flow with your own set of questions. For information on how to create a new Conversation Flow, click here.

Workflow Example

In this example, the patient received the text message version of the Patient Satisfaction Survey - Short Version Conversation Flow template after his visit with his provider. This survey was automatically sent to the patient 1-day after his appointment through a Trigger. However, Conversation Flows could also be sent to patients via manual messages, Broadcasts, and Campaigns.  

Conversation Flows Reporting

Reporting on the Patient Satisfaction Surveys configured in Conversation Flows and sent to patients helps organizations measure the effectiveness of this feedback collection method while providing insights for areas of improvement.

To review reporting on Patient Satisfaction Surveys with Conversation Flows, Analytics Plus customers can access the Patient Journey dashboard. This provides a detailed view of how patients progress through a Conversation Flow, displaying how many patients land on each question, if/when they fail and why. Click here to learn more about this dashboard.

If you do not have access to Analytics Plus and would like to learn more, connect with your Customer Success Representative.