Artera Quick Start Guide: Staff Users
- Get Started
- Patient Channel
- Patient Facesheet
- Collaborative Inbox
- Lines & Resources Requests
- Lines, Events, Resources
- Platform Settings and Configuration
- Users and Groups
- SMS Basics
- Troubleshooting and FAQ
- Conversation Builder
- Release Notes
- Technical Specifications
Staff users are front-line individuals actively managing patient conversations. These users' access to Artera features can vary widely depending on your organization has configured user Permissions. Artera is a patient communication platform designed to help you facilitate more efficient and simpler patient messaging.
What is Artera?
Artera is a patient communication platform designed to help you facilitate more efficient and simpler patient messaging.
Check out the complete Artera Academy Course Catalog for a list of all available courses.
Quick Reference Guides
The following articles and videos are designed to walk you through key activities you will complete within your Artera environment. This one-pager is handy to utilize throughout your Artera journey. If you have not logged into Artera yet, be sure to check out these instructions.
Navigation and Channel Statuses: Learn about the different views and what the different Channel Statuses mean
Recent Messages View: Manage Inbound Messages from patients
Scheduled View: Identify patients with appointments scheduled on a selected day and related appointment confirmation status
Starred Patients: Pin Patient Channels for easy reference, when necessary
Internal Mentions: Simplify collaboration by tagging a User or User Group in a Patient's Channel
Manual Messaging: Communicate with patients from within their Patient Channel
Event Messages: Actions occurring within Artera appear as Event Messages in the Patient Channel
Quick Responses: Send templated messages to patients for common requests and scenarios
Patient Facesheet Overview: Discover the key information and features available on the Patient Facesheet
Patient Communication Settings: These settings impact how patients receive messages through Artera
SMS Status: Understand the impact of the Opted-In and Opted-Out status indicators