June 2025

June 5, 2025

Improvements:

• The amount of time that a Secure Message link allows a patient directly into the Secure Messaging Portal to view their message has been increased from 30-minutes to 60-minutes. When attempting to access the link 60-minutes after it has been delivered, patients are required to enter in a confirmation code sent to their mobile device (in addition to verifying their patient identity). Click here to learn more about the Secure Messaging Portal. 

June 2, 2025

Improvements:

• Enterprise User Groups must be configured with unique names in order to be able to distinguish them efficiently. Click here to learn more about Enterprise User Groups.

May Release Video

May 30, 2025

Fixes:

• If a patient who shares their phone number with another patient in the Practice texts in "SWITCH" to switch who they are messaging into the line as, the MPSP workflow will trigger, as expected. This is even the case if the patient includes a trailing space before the "s" and/or after the "h" in their "SWITCH" message.
• MP4 video files can now be sent to patients successfully, as expected.

May 28, 2025

Fixes:

• Internal Mention actions configured in a Conversation Flow now trigger appropriately, as expected.
• An unrecognized response sent in by a patient in response to a Conversation Flow message is now recognized as such, as expected.
• Campaigns can now be created successfully, without erroring out, as expected.

May 27, 2025

Improvements:

• Links sent to patients with a .cloud Top-Level Domain (TLD) will now be automatically shortened using Artera's Link Shortening service. Click here to learn more about Link Shortening.
• A Daily Change Log report is now available to Analytics Plus customers. This report identifies updates made in a Practice, including new Events, lines, Resources, and Triggers added or modified. Click here to learn more.

May 16, 2025

Improvements:

• To support your Artera-EMR integration, Event and Provider External IDs now display in Artera. These External IDs are non-editable and match the Event or Provider's ID from your EMR.

May 13, 2025

Fixes:

• An error message that reads as "something went wrong when trying to load the page" no longer appears when attempting to configure a new Recurring Campaign. 

May 12, 2025

Improvements:

• Use Branded Messaging to display your organization's name, logo, and brand colors alongside text messages sent to patients when supported by the patient's mobile device or carrier via Rich Communication Services (RCS). Learn more about Branded Messaging here.
  

May 9, 2025

Fixes:

• If a patient responds "yes" to an automated message sent by Artera, a message is no longer sent back to the patient indicating that they are now opted into receiving messages from that phone number.

May 6, 2025

Fixes:

• Resource filters now work as expected for users who are these filters associated with their profile

April 2025

April Release Video

April 29, 2025

Improvements:

• Conversation Flows are intelligent, rules-based virtual agents designed to streamline workflows, enhance communication efficiency, and improve patient interactions. Enterprise Users can access Conversation Flows by selecting "Automations" from the Navigation Bar, then selecting "Conversation Flows." Click here to learn more about Conversation Flows.
  
• The Conversation Flows Template Library has been enhanced to offer more robust options for building effective conversations quickly and easily. Click here to learn more about the templates available. 

April 7, 2025

Improvements:

• The Full Automations Breakdown Report has been updated to include three new Event fields and the Executive Dashboard now includes a "Late Cancellation Rate" metric. These reports are available to Analytics Plus customers. Click here to learn more.

April 1, 2025

Improvements:

• Homepage has been introduced to Artera as part of a phased rollout. Homepage serves as a user's command center, designed to boost staff efficiency and enhance the patient experience by leveraging your Artera data to find opportunities for improvement. Click here to learn more about Homepage. 
  

March 2025

March Release Video

March 25, 2025

Improvements:

• Idea Hub is now live and enables all users to provide feedback and product suggestions directly to Artera's development teams. Access Idea Hub from Artera's Resource Center in the platform.
  

March 24, 2025

Fixes:

• A patient's response of "got it" to a Conversation Flow message is no longer recognized as a response of "no," but as an unrecognized response, as expected.

February 2025

February Release Video

February 25, 2025

Fixes:

• Patients with Puerto Rican phone numbers can now be reached with Automations, as expected.

February 20, 2025

Fixes:

• The Triggers page now loads without delays nor errors, as expected.

February 18, 2025

Improvements:

• Appointment Triggers can now be configured to support a System Status of "cancelled." This makes it possible to automatically reach out to patients whose appointments are displayed with a status of "cancelled" in the EMR. Click here to learn more.

February 12, 2025

Fixes:

• The link to Conversation Flows within the Automations tab will now persist for all customers with access to Conversation Flows, as expected.

February 5, 2025

Improvements:

• Artera's Use Case Library has been deprecated and replaced by Artera's Conversation Flows Template Library. For more information on Conversation Flows, connect with your Customer Success Representative.

 February 4, 2025

Improvements:

• Staff AI Co-Pilot is now available. Use this feature to create engaging patient messages through manual messaging and improve communication efficiency by leveraging AI-driven capabilities. Click here to learn more.
  NOTE: Staff AI Co-Pilot is only available to Harmony customers. If you are not an existing Harmony customer, please connect with your Customer Success Representative for more information.

January 2025

January Release Video

January 30, 2025

Fixes:

• The final Trigger review page now displays all included Trigger filters, as expected.

January 29, 2025

Improvements:

• For an improved experience when navigating Inbox views, the next layer of navigation now overlays the main navigation. To return to the previous Navigation Bar view, users can select the back arrow located in the top-left corner.

Fixes:

• Changes made to the Appointment Status Options setting within Practice Settings now save, as expected. 

January 27, 2025

Improvements:

• Artera's Developer Portal has been updated with improvements. New and existing Developer Portal users are required to create a new account for access purposes. Click here to access the Developer Portal.

Fixes:

• The hyperlink on the "Yes" value that may display in the "Merged" column of an Outbound Triggers has been removed.

January 24, 2025

Improvements:

• A Daily Changelog Email that contains updates made to Triggers is now sent to Enterprise Users within organizations that are using Triggers. Click here to learn more.
  

Fixes:

• Conversation Flows can now be saved while making edits to them, as expected.

January 23, 2025

Improvements:

• A Campaign's "Send From" line and associated attachments can now be edited after the Campaign is created. Click here to learn more about editing Campaigns.

Fixes:

• The Patients Area now loads a patient's message history, as expected. 

January 15, 2025

Fixes:

• Trigger names are now displayed in the History view of the Patients Area if a Trigger was sent to the patient being reviewed, as expected.

January 14, 2025

Fixes:

• If a long URL is entered into a Campaign's message, the URL will wrap within the set width of the Campaign's text box, as expected.

January 9, 2025

Fixes:

• When an appointment reminder is manually sent to a patient who shares a phone number with another patient in the Practice, the patient's confirmation or cancellation is accepted by Artera even after the patient has engaged with Artera's MPSP workflow, as expected. 

January 8, 2025

Fixes:

• The Smart Phrases available for use in Campaigns now matches what is listed here, as expected.
• Lines are now selectable when configuring an Inbound Trigger, as expected.

January 2, 2025

Improvements:

• Users can indicate how many Campaign messages they would like to send per hour when the Campaign is configured to send from a Practice line. Click here to learn more about Campaigns.
  

Fixes:

• When editing the text length for an existing Inbound Trigger, users can now input any desired text length, as expected.