February 2025

February 20, 2025

Fixes:

• The Triggers page now loads without delays nor errors, as expected.

February 18, 2025

Improvements:

• Appointment Triggers can now be configured to support a System Status of "cancelled." This makes it possible to automatically reach out to patients whose appointments are displayed with a status of "cancelled" in the EMR. Click here to learn more.

February 12, 2025

Fixes:

• The link to Conversation Flows within the Automations tab will now persist for all customers with access to Conversation Flows, as expected.

February 5, 2025

Improvements:

• Artera's Use Case Library has been deprecated and replaced by Artera's Conversation Flows Template Library. For more information on Conversation Flows, connect with your Customer Success Representative.

 February 4, 2025

Improvements:

• Staff AI Co-Pilot is now available. Use Staff AI Co-Pilot to create engaging patient messages through manual messaging and improve communication efficiency by leveraging AI-driven capabilities. Click here to learn more.
  NOTE: Staff AI Co-Pilot is only available to Harmony customers. If you are not an existing Harmony customer, please connect with your Customer Success Representative for more information.

January 2025

January Release Video

January 30, 2025

Fixes:

• The final Trigger review page now displays all included Trigger filters, as expected.

January 29, 2025

Improvements:

• For an improved experience when navigating Inbox views, the next layer of navigation now overlays the main navigation. To return to the previous Navigation Bar view, users can select the back arrow located in the top-left corner.

Fixes:

• Changes made to the Appointment Status Options setting within Practice Settings now save, as expected. 

January 27, 2025

Improvements:

• Artera's Developer Portal has been updated with improvements. New and existing Developer Portal users are required to create a new account for access purposes. Click here to access the Developer Portal.

Fixes:

• The hyperlink on the "Yes" value that may display in the "Merged" column of an Outbound Triggers has been removed.

January 24, 2025

Improvements:

• A Daily Changelog Email that contains updates made to Triggers is now sent to Enterprise Users within organizations that are using Triggers. Click here to learn more.
  

Fixes:

• Conversation Flows can now be saved while making edits to them, as expected.

January 23, 2025

Improvements:

• A Campaign's "Send From" line and associated attachments can now be edited after the Campaign is created. Click here to learn more about editing Campaigns.

Fixes:

• The Patients Area now loads a patient's message history, as expected. 

January 15, 2025

Fixes:

• Trigger names are now displayed in the History view of the Patients Area if a Trigger was sent to the patient being reviewed, as expected.

January 14, 2025

Fixes:

• If a long URL is entered into a Campaign's message, the URL will wrap within the set width of the Campaign's text box, as expected.

January 9, 2025

Fixes:

• When an appointment reminder is manually sent to a patient who shares a phone number with another patient in the Practice, the patient's confirmation or cancellation is accepted by Artera even after the patient has engaged with Artera's MPSP workflow, as expected. 

January 8, 2025

Fixes:

• The Smart Phrases available for use in Campaigns now matches what is listed here, as expected.
• Lines are now selectable when configuring an Inbound Trigger, as expected.

January 2, 2025

Improvements:

• Users can indicate how many Campaign messages they would like to send per hour when the Campaign is configured to send from a Practice line. Click here to learn more about Campaigns.
  

Fixes:

• When editing the text length for an existing Inbound Trigger, users can now input any desired text length, as expected.